Returns & Exchanges

We want you to be happy with your purchase. If something is wrong, please contact us and we will work with you.

Last updated: October 27, 2026

Unopened products

You may return an unopened product within 14 days of receiving your online order or buying it in store. You can bring the item to Game HQ South for an in-store return. If you choose to mail back a non-defective product, return shipping is your responsibility.

Defective products

If a product is defective, contact us so we can arrange a replacement. Game HQ will cover the shipping costs for a defective-product replacement. Please describe the issue and include your order number, if you have one.

How to contact us

Email store@gameheadquarters.com or call 405-691-0509 before mailing a return. In-store returns can be handled at Game HQ South, 9118 S. Western Ave, Suite B, Oklahoma City, OK 73139.